Customer Support

Frequently Asked Questions

You’ll receive 2 emails on registration. An invitation email to set up your password and download the mobile app. You’ll also receive a welcome email to complete the PAR-Q & waivers plus to gain access to the Private Facebook Group. There will also be a guide to get you onboarded and ready for the plan.

If you have no dumbbells at home and want to achieve optimum results Nathan has designed an alternative no equipment Met Conditioning workout in place which he recommends you do at least 3 times per week when on a cutting phase or just in general, want to shed body fat. Ensure your calories are less than your TDEE (Total Daily Calorie Intake) consistently so you see it take real effect and most importantly, eat responsibly.

When you purchase a Warrior DNA Fit Plan you should receive a welcome email to complete the PAR-Q, Waivers & Questionnaire’s plus gain access to the Private Facebook Group. You’ll also receive an invitation email to set up your password and download the mobile app. This email is to confirm your purchase and activate your account with Warrior DNA Fit (Nathan as your Coach). Once downloaded and the Warrior DNA Fit App has been activated, you’ll be able to view your Training Program which displays from left to right your dash, Program, Calendar, Main PM (in-app Private Messenger) and Profile.

In order to Bulk you must be in a calorie surplus which is more calories than your TDEE (Total Daily Energy Expenditure) and to lose body fat you must be in a calorie deficit, less than your TDEE so if you are trying to bulk and cut at the same time you’ll simply be taking 2 steps forward and one step back so it’s important to choose whether you are planning on a Bulking Phase (To put on muscle mass) or a Cutting Phase (To get ripped), not both. It is however highly recommended to consume non processed foods entirely whilst bulking and avoid pigging out.

You can arrange a Coaching call with Nathan Osafo and discuss your limiting injuries. Nathan once suffered a high velocity 5 part multiple leg fracture and came back to peak fitness in a short time frame. So if you feel this is an obstacle, don’t let that stop you and request a Coaching Call via the contact form on our website or book yourself in for a Coaching Call via the ONE-ON-ONE COACHING link.


Payment Policies & Subscriptions

You may cancel recurring products at any time by sending an email through our contact form or directly by logging into your account on the web version of the app and navigating to My Purchases. Products that are eligible for self-cancellation will show a “Cancel Auto-renew” option on the product’s dropdown.

Here at Warrior DNA Fit we offer a 100% money back guarantee within the first 14 days of payment providing there is no deviation from the plan and that you have done everything we have asked. This does not include subsequent renewal / extension of your program. For more information or to request a refund please email one of the team by using the contact tab in the website header. Your satisfaction is our highest priority and we will respond within 24 hours, typically sooner.

The WARRIOR DNA FIT TRANSFORMATION & WARRIOR DNA FIT TRANSFORMATION ALL ACCESS program provide all features of the plan, the difference is, All Access provide you with more attention to personalisation within the apps platform. Nathan checks in-app requests daily and can utilise our in-app video feature to help you maximise results on the go.

All you need is a Credit or Debit Card. Once you have selected the plan you wish to go for you’ll be taken to a secure (ssl) checkout to make your purchase. Rest assured our payment system incorporates the incredibly powerful and safe Stripe Payment gateway. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.) To pay simply click on the product you want to purchase. Follow the on screen instructions and you should be redirected to the Trainerize Checkout which houses all Warrior DNA Fit Transformation Programs.
Again let us know if you have any questions via the contact form and the team will happily assist.

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